AI that drafts your email
An AI that sits inside your negotiators' inboxes, drafts replies in their voice, summarises long threads in three lines, and puts the email that actually needs a person at the top. Built for the way an estate agency actually uses Outlook and Gmail.
The problem
Most negotiators spend an hour a day on email before they've done anything that earns a fee. Long chains with solicitors, two-word questions from buyers, applicant matching, supplier admin. The good leads are buried under the noise.
Generic AI inbox tools were built for sales teams selling software, not for a negotiator juggling viewings, vendors and a Friday completion. The result is bland drafts the negotiator rewrites anyway, and nobody using it after week three.
How Sortd solves it
We build an inbox copilot that knows the agency. It learns each negotiator's tone, ranks new mail by what actually needs a person first, and drafts replies that read like the negotiator wrote them. It summarises long solicitor threads in three lines so you can pick up a chain you haven't touched in a week.
It also writes back to the rest of your tools. Moves a confirmed viewing into the CRM. Flags a complaint into your service desk. Forwards a valuation request to the right negotiator, with the background attached.
Behind the scenes, the AI is doing three things. A new email lands. The AI does the work, drafting a reply, classifying it, summarising it or sending it to the right person. The negotiator sees a quieter inbox with the right work at the top.
What's included
- Drafts replies in each negotiator's voice
- Three-line summaries of long threads
- Priority inbox: hot leads, complaints and exchanges first
- Suggested CRM updates wired into Reapit, Alto or Jupix
- Auto-sorting: enquiry, complaint, supplier, internal, junk
- One click to send an email up to senior staff with the context attached
- Each negotiator's data stays separate from the rest of the team's
- Monthly tuning and a report on time saved
What it connects to
We connect to your tools either through their built-in connections or, where those don't exist, by logging in and working the way a member of staff would. Common ones:
How it stays on the right side of the rules
Your data stays in the UK or EU. Each negotiator's data stays separate from the rest of the team's, so nothing learns from one mailbox and shows up in another. Personal data is hidden from the AI where it doesn't need to see it. There's a full record of every drafted message, and we document the whole thing for your data protection officer and against the TPO (The Property Ombudsman) code.
Get your inbox sorted.
A 30-minute discovery call. No prep needed. We come back within one working day with two or three places AI would make the biggest difference.