AI that writes the weekly update to your vendors
Vendors lose faith in the silence between calls. We build an AI that reads your CRM and writes a clear, honest update for every vendor on a schedule you set, in the negotiator's own voice. Drafts land in your inbox to approve with one click.
The problem
The most common complaint to the Property Ombudsman is poor communication with the vendor. Negotiators know it. They also know that writing fifteen genuinely useful weekly updates on a Friday afternoon is the first thing that drops when the diary gets full.
The cost isn't the missed update. The cost is the vendor who quietly switches to the agent down the road because they felt forgotten about.
How Sortd solves it
We build the AI that drafts the vendor update for you. It pulls the viewings, the applicant feedback, the recent portal stats and any offers received out of your CRM. It writes the update in your negotiator's voice, with the right tone for the property and how long it's been on the market. The negotiator clicks approve, edits if they want, and sends.
Alongside the weekly schedule, the AI also sends updates the moment something changes. A new offer. A buyer withdrawing. An asking price agreed. The vendor hears about it from you on the same day, in plain English.
Behind the scenes, the AI is doing three things. A weekly slot or a change in the CRM kicks it off. It does the work, gathering the information, writing the draft and queueing it for approval. The negotiator sees a polished draft instead of a blank page on a Friday afternoon.
What's included
- Weekly vendor update drafts in the negotiator's voice
- Same-day updates after offers, withdrawals, viewings and price changes
- Facts pulled straight from the CRM: viewings, feedback, portal stats
- One click to approve, edit-then-send or hold for review
- Different schedules per property: sales versus lettings, on-market versus under-offer
- Full record of every update sent and read
- Spots bounces and replies and flags them for your team
- Monthly tuning and a report on vendor satisfaction
What it connects to
We connect to your tools either through their built-in connections or, where those don't exist, by logging in and working the way a member of staff would. Common ones:
How it stays on the right side of the rules
Your data stays in the UK or EU. Every update is logged alongside the data it was based on, so you can prove what was said and why, built to satisfy the TPO (The Property Ombudsman) code on communication and the Consumer Protection from Unfair Trading Regulations on accuracy. A person on your team approves every message before it sends, so the responsibility stays where it belongs.
Get your vendor comms sorted.
A 30-minute discovery call. No prep needed. We come back within one working day with two or three places AI would make the biggest difference.