AI that answers the phone and books viewings
Books, confirms and reschedules viewings on email, SMS and WhatsApp, day or night. We build an AI receptionist that handles the diary so your negotiators can handle the property.
The problem
Roughly half of viewing requests come in evenings, weekends or while your front desk is on another call. Missed callers don't call back. Confirmation chases eat into the day. A no-show viewing is two wasted hours for a negotiator who could have been out valuing.
Most call-handling services don't know your stock, don't have your calendar, and can't confirm whether a flat is still available. The buyer ends up getting the worst version of your service, on the property you're paying to advertise.
How Sortd solves it
We build an AI receptionist that knows your stock, your calendars and your viewing rules. A buyer or tenant can ask for a viewing by email, SMS or WhatsApp at any hour, get a real reply in seconds, pick a slot that actually works, and receive a calendar invite without anyone on your team lifting a finger.
The day before, the AI confirms attendance. The morning of, it sends directions. If the buyer reschedules at the last minute, the AI finds them a new slot rather than letting the lead go cold. Anything unusual goes straight to a person on your team.
Behind the scenes, the AI is doing three things. It listens for new viewing requests. It does the work, checking calendars, replying, booking. And your negotiator sees a clean diary and a buyer who turns up.
What's included
- Replies day and night on email, SMS and WhatsApp
- Checks the calendar and which property is still available before booking
- Sends confirmations and same-day reminders
- Handles rescheduling and cancellations without dropping the lead
- No-show follow-ups in your agency's voice
- Hands the conversation to your team if anything's off
- Reports on response times, conversion and no-show rates
- Monthly tuning and a roadmap review
What it connects to
We connect to your tools either through their built-in connections or, where those don't exist, by logging in and working the way a member of staff would. Common ones:
How it stays on the right side of the rules
Your data stays in the UK or EU. There's a full record of every message the AI sends. The rules for getting consent to text people on SMS and WhatsApp are built into the flow. Personal data is hidden from the AI where it doesn't need to see it. We document the whole thing for your data protection officer and against the TPO (The Property Ombudsman) code.
Get your diary sorted.
A 30-minute discovery call. No prep needed. We come back within one working day with two or three places AI would make the biggest difference.